After 22 years and some change, Colorado County Telecommunications Supervisor Brenda Henkes goes 10-42, ending a long career helping people in need. When she announced her decision, her parents were uneasy about her foray into emergency dispatch, as it was called in the old days.
Her parents said she couldn't do the job. They could have been right for those who work in the emergency sector. Emergency dispatch is not your average nine-to-five job. This is what makes this story unique.
The burnout rate for dispatchers is about two years. Most calls are routine. Then, the call you will remember from that day forward comes through. It could be a murder, a suicide, a horrific accident and, if it is someone you know, it is especially trying.
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